Return form / Revocation

Returns. We are confident that you will be extremely satisfied with your product. Should you unexpectedly consider it necessary to return a product, we try to keep this process as simple as possible.

If you want to return a shipment, please contact us first so that we are aware of your request and can handle it faster.
Purchased items may be returned or exchanged no later than 14 days after delivery. After the deadline, exchange or return is no longer possible.

Return shipments must be returned to postnl with a package stamp purchased by you! Estimated costs: € 6.75. Unstamped shipments or via a return service will be returned

You have a legal right to cancel the contract within 14 days without giving any reason.

Under the heading "Right of withdrawal" is explained what exactly this means.

In addition, by law all products that you order through this website must comply with the agreement, see below under the heading "Defective Products".

a. Right of withdrawal

The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically seize the good. If you have ordered several goods in the same order that are delivered separately, then the withdrawal period entangles 14 days after the day on which you or a third party designated by you, who is not the carrier, physically owns the last good. On request it is possible to return goods after 14 days, however any shipping costs will not be refunded after 14 days.

In order to exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by means of an unequivocal statement (eg written by post, fax or e-mail).
You can use the model withdrawal form for this.

Contact details:

Disseroltweg 32-B
7635 NG
KVK Enschede: 32059696
VAT ID: NL117348272B01

In order to comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of the cancellation

If you cancel the contract, you will receive back your purchase amount and in any case not later than 14 days after we have been notified of your decision to withdraw from the contract. We will pay you back with the same payment method with which you made the original transaction, unless you have explicitly agreed otherwise; in any case, you will not be charged for such reimbursement. We may wait with refund until we have received the goods back, or you have shown that you have returned the goods, whichever comes first.

You must return or hand over the goods to us without delay, but in any case not later than 14 days after the day on which you have notified us of the decision to cancel the agreement. You are on time if you return the goods before the 14-day period has expired.

The direct costs of returning the goods are for your account.

You are only liable for the depreciation of goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.

b. Defective products

By law, all products ordered through this website must comply with the agreement.

We try to select and package the products as well as possible to ensure that they reach you in good condition. In the unlikely event that you receive a product that is damaged, or if you receive another product than you ordered, or if the product does not otherwise comply with the agreement, you must inform us within 24 hours that you are want to return the products, this can be done by telephone or by e-mail.

You will receive a return form from us that you can add to the package if you wish to process your return as quickly as possible. We recommend that you use a shipping method that requires you to sign for receipt.

Please return the return to: Disseroltweg 32-B 7635 Ng Lattrop

You are responsible for the returned product (s) until they are delivered to us. When your return shipment arrives damaged we will settle this with the purchase price to be refunded.

The form below can be printed out and used for your return:

Sample model-form-for-revocation.pdf